Cash America Pawn
Pawn loans · also buys gold & jewelry · 12215 Rc Poe Rd, El Dorado West
★ 3.7 · 185 ratingsHours listed
Open lateOpen Sundays
Should you go here?
Many bad reviews, and pawn charges are capped by law.
Borrowers leave more bad reviews here than at 91% of El Paso stores. A pawn loan risks only the item you leave, and the shop must hold it 30 days past the due date.
185 ratings. Known for a clean store. Common complaint: rude staff.
of its written reviews are 1–2★, a higher share than at 91% of El Paso stores. 8th of 11 Cash America Pawn branches here.
At most, on the smallest loans — capped by Texas law, with 30 days’ grace.
Loan stores in Texas need an OCCC licence for each location. Check this one before you sign.
From ratings and written reviews of this store and the chain’s own website. Checked September 2026. We don’t lend and no store pays us.
How it compares
Against every loan store in El Paso and every other Cash America Pawn branch.
Rating
3.7Higher than 10% of El Paso loan stores. City average is 4.5.
Lowest rated in El PasoHighest
Bad reviews (1–2★), share of written reviews
Bad reviews by year · 20% in 2026
What borrowers say
- Ask for Irvin or Joe
- Deals in electronics, jewelry and gold and guns
- Known for a clean store
- Common complaint: rude staff
Counted in 164 written reviews. Bars: mentions per 100.
What borrowers appreciate
What to watch for
Complaints are counts only.
What it costs
At most 20% a month
Texas caps pawn charges — 20% a month on the smallest loans, less on bigger ones — and the shop must hold your item 30 days past the due date. You never owe more than the item.
Before you go
What to take, and what to ask before you sign.
Bring these
Their website doesn’t list documents. Call ahead and ask what to bring.
At the store
Walk in, no appointment · Wheelchair access · Takes cards
From firstcash.com, checked September 2026
Ask these at the counter
- 1
How long will you hold my item?
Texas requires at least 30 days past the due date.
- 2
What does it cost to get it back, in dollars?
Ask for the total on the pawn ticket.
- 3
Can I extend if I need more time?
Ask what an extension costs.
Pawn loans in Texas: how they work, your rights, how to get out →
Check the licence: OCCC licence search or call 800-538-1579.
Before you borrow here, ask a credit union about a small-dollar loan.
A Payday Alternative Loan (PAL) from a federal credit union is $200–$2,000, repaid over 1–12 months, capped at 28% a year plus a $20 fee at most. You usually join the credit union first, which can take a day.
Nearby alternatives
The closest real storefronts — at least two take a different route. Numbers match the map.
- 1TitleMax Title LoansTitle loans · 1.0 mi★ 5.0Few bad reviews
- 2Western FinanceInstallment loans · 1.1 mi★ 5.0Few bad reviews
- 3Cash StorePayday loans · 1.5 mi★ 4.8
- 4Credit CentralInstallment loans · 1.9 mi★ 4.9Few bad reviews
- 5Money LoansSmall loans · 2.1 mi★ 4.2
- 6Xpress Loans USASmall loans · 2.6 mi★ 5.0
Been to Cash America Pawn?
Tell other borrowers what it was like. We read every review before it goes up, good or bad.
Write a reviewIn borrowers’ own words
- “I never felt pressured, and I was treated with respect from the moment I walked in”
- “Associate, Ali Luna, came up to us to assist, helped us purchase a TV, gave us a good price, explained the warranty and answered all our questions”
Short lines from 4–5★ written reviews of this store. Complaints are counted above, never quoted.
About this lender
Pawn loans, and also buys gold & jewelry.
Part of a chain: Cash America Pawn has 132 locations across the Texas cities we cover — Houston (48), San Antonio (27), Dallas (14), Fort Worth (12), El Paso (11), Austin (11), Corpus Christi (3), Brownsville (3), Laredo (2), McAllen (1). See the Cash America Pawn brand page.
Busy times
How busy this place usually is, hour by hour.